I really feel for this guy. He lost his wife and children due to this air traffic controller's error. "Sorry" doesn't cut it when your family's dead.
Frankly, I don't see how this type of thing doesn't happen more often. For instance, a drunk driver kills your kid and serves his time and that's it? You don't wait until he gets out of prison and then run your car over him fifty or sixty times? I don't get it.